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Privacy Policy

We at Sutherland House Natural Health Centre understand how important it is to keep your personal data secure. We are committed to protecting and respecting your privacy. This policy tells you why and how personal data is collected, protected and used on our website and in our centre. It also explains your rights. Sutherland House Natural Health Centre is registered with Information Commissioner’s Office (ICO) as a Data Controller under the UK Data Protection Act of 2018. We have also aligned our privacy policy with the EU GDPR.

Who we are?

Sutherland House Natural Health Centre located at 1a Ashbourne Avenue, London, NW11 0DP. Telephone: 020 8458 7869. Data protection officer: Judith Landhausser.

Your rights

Under the GDPR you have the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object
  • Rights in relation to automated decision making and profiling

What personal data do we collect?

We collect the following personal information from patients:

  • Name
  • Address
  • Phone numbers
  • E-mails
  • Date of birth
  • GP details
  • Consultant
  • Insurance details
  • Referrer details
  • Medical history
  • Treatment notes

How do we use your personal data?

We use your personal data under our legal obligation to provide and fulfill services between Sutherland House Natural Health Centre and you and that of your insurance provider. With your permission we may use your personal data for marketing purposes, which may include contacting you by email, text message, post and providing you with news and offers of our products and services.

How long will we keep your personal data?

We will retain and use your personal data to the extent necessary in accordance with your insurance policy and also medical data protection regulations.

How and where do we store your personal data?

The patient data is stored using a third-party secure data storage service PPS Remote and PPS Express.

Do we share your personal data?

We will not sell or rent your data to third parties. We will not share your data with third parties for marketing purposes.

How can you access or amend your personal details?

If you want to know what data we hold about you or you want to amend your details, send your request in writing to our postal address: Sutherland House Natural Health Centre, 1a Ashbourne Avenue, London, NW11 0DP. The information will be provided free of charge. We will respond to your request within 30 days.

Changes to our privacy notice

We regularly review and update our privacy policy. This privacy notice was last updated on 09/08/2019.

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